Help centre

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Browse answers by topic, or reach our support team directly — available 24/5 in multiple languages.

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Getting started

Open an account, verify your identity and place your first trade.

Click ‘Open Account’, complete the short online application with your personal details, upload a proof of identity and proof of address for verification, then fund your account. Most accounts are approved within minutes, and you can practise on a free demo account at any time.

To meet our compliance obligations we require a government-issued photo ID (passport, national ID or driver's licence) and a recent proof of address such as a utility bill or bank statement dated within the last three months.

Yes. You must be at least 18 years old to open a trading account with OTOFX.

Absolutely. Our free demo account gives you $50,000 in virtual funds under real market conditions with no time limit, so you can learn the platform and test strategies before trading live.

Accounts

Account types, leverage, base currencies and settings.

We offer three live accounts: Standard (commission-free with all-in spreads from 1.0 pip), Raw ECN (raw spreads from 0.0 pips with a flat $2 commission per lot) and Pro (volume-based commissions for high-volume traders). All accounts give access to every market.

On the Standard account the cost of trading is built into a slightly wider spread and there is no separate commission. On the Raw ECN account you receive raw interbank spreads from 0.0 pips and pay a transparent flat commission of $2 per lot per side — usually cheaper for active traders.

Leverage depends on your country of residence, the account entity you are onboarded with and the instrument you trade. Retail leverage is capped in some jurisdictions; professional clients may qualify for higher leverage. Your available leverage is shown during sign-up.

You can hold your account in several major base currencies including USD, EUR and GBP. Choose the currency that best matches your deposits to minimise conversion costs.

Deposits & withdrawals

Funding methods, processing times and withdrawal policy.

You can fund your account by debit/credit card, bank transfer and a range of popular e-wallets and local payment methods. Card and e-wallet deposits are typically credited instantly.

OTOFX does not charge fees on standard deposits or withdrawals. Your bank or payment provider may apply their own charges, and currency-conversion costs may apply if you fund in a currency other than your account base currency.

Withdrawal requests are processed on the same business day when submitted before our cut-off time. The time for funds to reach you then depends on your payment method — e-wallets are usually fastest, while bank transfers can take 1–3 business days.

Anti-money-laundering rules require funds to be returned to their original source. Withdrawals are therefore processed back to the card or account you deposited from, up to the deposited amount, with any profit paid by bank transfer or e-wallet.

Trading conditions

Spreads, commissions, execution, swaps and order types.

On the Raw ECN account spreads start from 0.0 pips with a flat $2 commission per standard lot per side. Spreads are variable and depend on live market liquidity; they are typically tightest during peak trading hours.

OTOFX uses a true ECN, no-dealing-desk model. Orders are routed directly to tier-1 liquidity providers with average execution of around 12 milliseconds and a 99.9% fill rate — with no requotes.

Positions held open overnight are subject to a swap (financing) charge or credit that reflects the interest-rate differential between the two currencies or the cost of carry on the instrument. Swap rates are published in the platform, and swap-free options may be available.

You can trade over 1,000 instruments across forex, indices, commodities, global shares and cryptocurrencies — all from a single account.

Platforms & tools

The OTOFX Platform, apps and automation.

You trade on the OTOFX Platform, available on web, desktop (Windows and macOS) and mobile (iOS and Android). All versions are fully synced, so your account, positions and watchlists follow you across every device.

Yes. The OTOFX Platform supports advanced and conditional order types, and Pro clients can access our trading API for algorithmic strategies, along with free VPS hosting to run them 24/5 with minimal latency.

Yes. Our mobile apps let you open and manage trades, fund your account, set price alerts and access charts and analytics from anywhere.

Compliance & security

How your funds and data are protected.

Yes. OTOFX is a global group whose entities operate across the UK, the EU and Canada, each upholding strict client-protection and compliance standards. The entity you trade with depends on your country of residence.

Client funds are held in segregated accounts at tier-1 banks, kept separate from company funds. All accounts also include negative balance protection, so you can never lose more than your balance.

We protect your data with bank-grade encryption, strict access controls and compliance with applicable data-protection laws including the UK and EU GDPR. We never sell your personal information.

Partnerships

Introducing brokers, affiliates and white-label programmes.

We offer Introducing Broker (IB), affiliate (CPA/revenue-share) and white-label partnerships. Partners earn competitive, transparent commissions with real-time reporting and dedicated support. Visit our Become a Partner page to apply.

Commissions are calculated automatically and paid on a regular schedule directly to your partner wallet, from where you can withdraw. Full performance and earnings reporting is available in your partner dashboard.

Still need help?

Our multilingual support team is here for you whenever the markets are open.

Email [email protected]